Overseas Adventure Travel. Staying home is the best way to protect yourself and others from COVID-19. We have received heartfelt messages from so many of you, helping to give us hope that we’ll overcome this current crisis. determine when to stop operating or cancel trips? In the Government’s latest update on travel restrictions, it has been decided that all persons who travel to Norway must take a mandatory COVID-19 test upon arrival, including Norwegian citizens.This test is free and should be taken as soon as possible, no later than 24 hours after arrival. These are also places where it can be hard to social distance. Post was not sent - check your email addresses! Travel and COVID-19. Ryan Eller and Sarah Dutter, two Bay Area nurses stuck in Morocco due to the spread of the coronavirus and subsequent travel restrictions. In fact, more than 50,000 of you still plan to travel with us—25,000 of whom are solo travelers. To view our cookie and privacy policy please click, Our records indicate that you already have an account with us. • Combine two or more adventures 1978) and Grand Circle Cruise Line (est. Coronavirus Disrupts Travel Plans Across Asia Some tour operators, travel insurance brokers and even airline employees say they are facing growing numbers of … They never notified us that our original trip was canceled nor consulted us about rebooking us to another date. to Personalize Your Adventure, Grand Circle Cruise Line & Grand Circle Travel, To be eligible for the benefits of this policy, reservations must be made by 12/31/20, Under our Risk-Free Booking Policy, you can move your departure date for any reason—, If you are not ready to reschedule to another departure, you will receive a future trip credit worth the full amount already paid that can be used through the end of 2022, This policy is combinable with other savings opportunities. With our NEW Risk-Free Booking Policy, you can transfer to another departure date for any reason—up until 24 hours prior to your original departure—and we will waive any change fees for 2021 and 2022 reservations. • Select Asia trips cancelled through 2021 I contacted Overseas Adventure Travel on your behalf. 5 key points to keep in mind for travel in the midst of coronavirus… We take our responsibility to our travelers very seriously. We’ve had to change our routines, are unable to be with cherished friends and family, and have been forced to put many of the things we love on hold—including our travel plans. Japan Visitor Hotline. • Arrive early or stay later with pre- or post-trip extensions, stopping over before or after your adventure, or View all 2 photos Business Details Your safety, as always, is our #1 priority. Sorry, your blog cannot share posts by email. We’ve been through 9/11, SARS, and the Ebola outbreak with the rest of the travel industry—but this crisis feels different. G Adventures would like to encourage all STA Travellers with G Adventures bookings to contact us to discuss your travel … Communication was never a strong suit of the company. This includes travel plans booked with us in the future, as well as any past travel plans whereby your tour was suspended due to the COVID-19 pandemic. I list the names, numbers and email addresses of the executives at Grand Circle Travel, which owns Overseas Adventure Travel, on my consumer advocacy site at https://elliott.org/company-contacts/grand-circle-travel/. 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This had been specified in Overseas Adventure Travel’s terms and conditions when we booked the trip as well. Easy. Travel Troubleshooter: Help! I have traveled nine times with Overseas Adventure Travel. I might have gotten in touch with your credit card company. Why can’t I get a refund? We are in constant communication with our staff in our regional offices around the world, along with the U.S. State Department, and we are closely monitoring the Coronavirus situation. Travel Troubleshooter: Overseas adventure…, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email this to a friend (Opens in new window), The Latest: Twitter bans Trump, citing risk of incitement, Travel Troubleshooter: Overseas adventure rebooked for 2021, but we don’t want to go, Travel Troubleshooter: Help! When travel started to get restricted due to the coronavirus, we contacted Overseas Adventure Travel to inquire as to the status of our trip. Whenever you’re ready to take your next step, we’re here to help. Perhaps those are reasons solo travel is expanding despite the coronavirus’ overall effect on the travel landscape. Travel Troubleshooter: Owner canceled my Vrbo rental. Coronavirus Updates All Trips Suspended Through April 30, 2021 Land and cruise payments, and travel insurance if selected, will automatically be applied as a future travel credit. A look at your itinerary on the … If we’ve learned anything about our travelers, it’s that their passion for travel cannot be diminished—even during times of uncertainty. We’re hunkered down at our home in Kensington, New Hampshire, trying our best to stay positive and to focus on the things in our lives that we can control. For the best experience on our website, please disable this ad blocker. We hope this new policy helps you begin to move forward with the travel plans you may have been dreaming of making. And all of our adventures featuring China and Hong Kong have been cancelled in 2020 and 2021. So, of course it’s going to do everything it can to prevent a refund. All Access Digital offer for just 99 cents! A: Our top priority is always the safety of our travelers. An Overseas Adventure Travel representative said that the trip was going to be canceled. Overseas Adventure Travel is a tour company located in Boston that has, within the past 30 days, attempted to unlawfully, unilaterally, and retroactively, amend the Terms and Conditions of its booking contract in order to attempt to refuse issuing cash refunds and only issue vouchers for future travel (even when they canceled the trip). We called the airline to see about refunds due to health restrictions. And also because a refund is required under your state’s laws. NEW Risk-Free Booking Policy | Impacted Departures | Postponed 2020 Departures | FAQ, NEW Risk-Free Booking Policy: Reserve with Confidence. A couple of weeks later, we received a notice from Overseas Adventure Travel that they had rebooked us on a trip to the same destination in June 2021. for more than 30 years, we have weathered many storms. Chairman & Vice Chairman These credits may be applied towards travel departing through the end of 2022. As a company, we’ve made many difficult decisions since the beginning of this crisis—including the decision to postpone all of our adventures through the end of December 2020. All reservations made by 12/31/20 are eligible for this policy. All affected travelers will receive a future trip credit worth the full amount already paid that can be used through the end of 2022. Travel may increase your chance of getting and spreading COVID-19. For that reason, we will continue sharing information and inspiration about destinations around the world. When travel started to get restricted due to the coronavirus, we contacted Overseas Adventure Travel to inquire as to the status of our trip. Why can’t I get a refund? We recommend upgrading your browser—simply click the button below and follow the instructions that will appear. That benefits the tour operator and all of its suppliers. And, uh, don’t forget oat milk. We also understand that many of you are hesitant to make new travel plans right now—which is why we want to do everything we can to help you feel more comfortable planning your future trips. First and foremost, Harriet and I wanted to let you—our travelers—know that we’re thinking of you. As coronavirus infections spread, demand for oat milk is outpacing hand sanitizer Published: March 10, 2020 at 3:50 p.m. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. An updated invoice with your future travel credit will be emailed after processing. Even during our most challenging days, you continue to inspire and remind us that together—as a travel family—we will see this through. Call for tourist information or assistance in the case of accidents and emergencies including COVID-19. It offered to either rebook another tour and receive $500 per person or receive a full refund. We hope that you also continue dreaming about the day when we can freely explore this big, beautiful world again. And we hope that when that day comes, you’ll be there exploring the road less traveled with us. We have done this for the safety of our travelers, our Trip Experience Leaders, and our regional staff. What we’ve heard loud and clear is that our travelers still want to explore the world. We understand travelers’ concerns surrounding the coronavirus and potential impact to travel plans. • Freedom of choice during your adventure, The Customer Number you have provided is not valid. Airports, bus stations, train stations, and rest stops are all places travelers can be exposed to the virus. In fact, we guarantee you have the flexibility to make changes to your plans—no matter what the reason. We told them that we do not want our $21,157 withheld by them, and we don’t want to plan a future trip in these uncertain times. 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The Leader in Personalized Small Group Adventures on the Road Less Traveled. with confidence. You could have complained to the attorney general as well. I’m still waiting for my Vantage refund The ad blocker plugin on your browser may not allow you to view everything on this page. I’m still waiting for my Vantage refund. Overseas Adventure Travel. Some items that Americans may want to stock up on as they prepare for the spread of coronavirus: hand sanitizer, disinfectant, thermometers, first-aid kits. Why would Overseas Adventure Travel rebook you the way it did? But there’s also the legality of the tour operator’s actions. Your safety, as always, is our #1 priority. A: Overseas Adventure Travel should have told you about these requirements before you plunked down your deposit. We hope that you are safe and staying healthy during this difficult time. Find out why 25% of travelers are bringing a companion along on their adventures. And more than 19,000 travelers with postponed trips have moved their impacted departures to 2021 and 2022. Overseas Adventure Travel. We are working with our global network of 36 regional offices to monitor impact in the destinations we visit. Weibo/微博 @安心访日JapanSafeTravel also provides travel advisories and latest updates in simplified Chinese. Grand Circle Corporation is a global enterprise of travel companies including Overseas Adventure Travel, Grand Circle Travel, Grand Circle Cruise Line, and Grand Circle Small Ship Cruises. & Vietnam, The Stans Overseas Adventure Travel’s email offering a refund would have made your credit card dispute an easy win. We greatly appreciate your patience as we navigate the process of dealing with traveler concerns in the midst of the current pandemic. Can you help us get a refund? Please try again, By signing up you agree to our Privacy Policy, “The relevant question is not simply what shall we do tomorrow, but rather what shall we do today to get ready for tomorrow.” Christopher Elliott, King Features Syndicate, Inc. https://elliott.org/company-contacts/grand-circle-travel/, https://www.mass.gov/how-to/file-a-consumer-complaint. She advised us to wait for notification of this, because when the company cancels a trip, the customer is due a full refund of all expenses. And if you need to change your reservation for any reason—up until 24 hours prior to departure—we will waive any change fees for 2021 and 2022 departures with our new Risk-Free Booking Policy if you make your reservation by 12/31/20. 1998). The COVID-19 pandemic is an unprecedented crisis which has impacted many aspects of daily life worldwide. Travel worries as coronavirus cases rise. ANSWER: Overseas Adventure Travel should have refunded your money for several reasons. 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